EC Regulation 261/2004: the guide to passenger rights
EC Regulation 261/2004 establishes common rules on compensation and assistance for air passengers in the European Union.
Check your flightThe Regulation applies to flights departing from an EU airport and to flights arriving in the EU operated by EU carriers.
It recognises three main protections: financial compensation (Art. 7), the right to care, and the right to a refund or re-routing.
Your rights
- Financial compensation from €250 to €600 (Art. 7)
- Care: meals, refreshments, communications, accommodation
- Ticket refund or alternative flight
HOW MUCH YOU CAN CLAIM
The financial compensation (Art. 7, EC Regulation 261/2004) depends on the flight distance.
| Flight distance | Compensation |
|---|---|
| Up to 1,500 km | €250 |
| 1,500–3,500 km (or intra-EU over 1,500 km) | €400 |
| Over 3,500 km | €600 |
Frequently asked questions
When does the Regulation apply?
To flights departing from an EU airport and to flights to the EU operated by airlines based in the EU.
What is the limitation period?
In Italy the right generally expires 2 years after the flight date.
Find out if you are entitled to compensation
It takes 2 minutes. No cost, no obligation.
Check your flightThis information is provided for informational purposes only and does not constitute legal advice. A professional relationship is established only upon signing the mandate (Lawyer Generoso Yuri Restina, Rome Bar Association).